What names do you believe in when it comes to Luggage? What do you look for when you purchase? Are you a hard sided or a soft sided? Do you buy a single piece or a set as a general rule?
As I was deciding what luggage to buy this year for our excursion, I decided to go with a brand I knew to be affordable, which was American Tourister. We had bought 5 sets of their luggage previously at Walmart for about 98 dollars a set, around 2009-2010, for a trip to Hawaii. We’ve used those sets until the wheels were falling off. (My family takes more road trip than any most, trust me). I wanted pretty and new for E and I for this trip, so I bought her a purple set, and myself a blue set.
Shortly after purchasing the new sets though, I decided to explore the fact that American Tourister, who happens to be a Samsonite company, had a really good warranty on their luggage. The old sets were less than 10 years old, and while they’ve seen a lot of miles, and we’ve thrown several pieces away simply because they’d seen their day, I made a call.
Edgar, the rep I talked to on the phone listened to my concerns with the luggage and decided that the issue I was having didn’t require me to bring the luggage in, but could be *evidenced* easily through photos and emails with details. He sent me an email with the appropriate information to follow up with. A day after getting the email, I responded with all the info requested and after reviewing all info, they replaced the remaining luggage with 3 new 4 piece sets of similar luggage. (2 black sets, and one purple).
I have enough new luggage for a while, as we’d bought 3 full sets previously, and got the 3 free sets too. I am pleased overall with this company’s commitment to their customers though. If you’re ever in the market for luggage, please don’t discount them just because they have decent prices on their luggage. Its good quality and will get you a long way down the road!
just my 2 cents worth for the day.