Tag Archives: customer service

It’s getting close!

Less than 2 months before we embark on our huge adventure!

Lots has been going on, but not a lot I have felt like writing about.

I joined a group on facebook to do with Cunard (seems to be their fan club). I have found it to be very useful, especially when asking advice on things like what to see while in London, for example.


They are not, however, friendly should you mention things like being unhappy about a price drop and hoping Cunard will make the difference up. I got an entirely different view of people when I ventured into these waters. These people would attack you with nothing to go on, and would not let up. I ended up deleting those posts as even messages when i was expressing approval, I got attacked on.

When I paid for and booked my cruise this past January, I paid $525 more for both my daughters and my ticket than I would have paid, should I have paid this week instead. Also, balcony rooms were out of reach costwise for me when I originally booked. This week I could have had one for less than I paid for our original booking. I wrote Cunard, and called their customer service as well. (Word to the wise, always book with Cunard and not outside sources, even if you save 25-50 dollars with the outside sources, if you choose to go to a third party, you wind up needing that third party to help negotiate for you, and let me tell you, they really don’t care about your issues enough to try to fix them).

so…6 phone calls later (with at least 4 other people) I took (I say took like I was given a choice)what Cunard was willing to give me. (they called it a goodwill gesture, I disagree with their perception of what “goodwill” is). They upgraded my room to a balcony room, (technically still 200+ dollars extra in their pockets, but hey!)

I learned a few things during this whole ordeal:

  1. Wait until the 60 day window to book if you can at all, you will usually get better fares if they haven’t filled up.
  2. Book directly with Cunard, as they seem to have more *goodwill* towards those who do. I may have gotten money to spend on board or at least some options on how their goodwill paid out.
  3. Don’t talk to fans of someone about the negative aspects…or you will not be happy with the results.

Does this mean I won’t travel with Cunard again…No.

But I sure hope that the trip isn’t a disappointment after all this fuss.

That might make a difference.

 

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Let’s talk luggage…

What names do you believe in when it comes to Luggage? What do you look for when you purchase? Are you a hard sided or a soft sided? Do you buy a single piece or a set as a general rule?

As I was deciding what luggage to buy this year for our excursion, I decided to go with a brand I knew to be affordable, which was American Tourister. We had bought 5 sets of their luggage previously at Walmart for about 98 dollars a set, around 2009-2010, for a trip to Hawaii. We’ve used those sets until the wheels were falling off. (My family takes more road trip than any most, trust me). I wanted pretty and new for E and I for this trip, so I bought her a purple set, and myself a blue set.

Shortly after purchasing the new sets though, I decided to explore the fact that American Tourister, who happens to be a Samsonite company, had a really good warranty on their luggage. The old sets were less than 10 years old, and while they’ve ┬áseen a lot of miles, and we’ve thrown several pieces away simply because they’d seen their day, I made a call.

Edgar, the rep I talked to on the phone listened to my concerns with the luggage and decided that the issue I was having didn’t require me to bring the luggage in, but could be *evidenced* easily through photos and emails with details. He sent me an email with the appropriate information to follow up with. A day after getting the email, I responded with all the info requested and after reviewing all info, they replaced the remaining luggage with 3 new 4 piece sets of similar luggage. (2 black sets, and one purple).

I have enough new luggage for a while, as we’d bought 3 full sets previously, and got the 3 free sets too. I am pleased overall with this company’s commitment to their customers though. If you’re ever in the market for luggage, please don’t discount them just because they have decent prices on their luggage. Its good quality and will get you a long way down the road!

just my 2 cents worth for the day.